Launch Google Play Store, find TikTok, and tap Install.

Choose the three horizontal lines in the top-right corner and select Settings and privacy.

Select Profile in the app’s bottom-right corner.

You can use this option on your iPhone, iPad, or Android device. The TikTok app itself has the option to clear the cache files. Deleting these files doesn’t remove your login session or any other data in your account. In this case, you can resolve the issue fairly easily, as all you have to do is clear the app’s cache files. Various items can cause these files to go corrupt, including viruses and malfunctioning apps. One reason TikTok doesn’t work is that the app’s cache files have become corrupt. If it is, you’ll have to wait until the company brings the servers back up.ĥ. In this case, you can head to a site like Downdetector to verify if TikTok is indeed facing an outage. That may be the reason TikTok isn’t working on your phone. These issues usually occur when the platform’s servers are facing technical difficulties. Like many other online services, TikTok’s servers can go down, causing a platform-wide outage. You can resolve most minor internet connection problems yourself, or seek your internet service provider’s help. However, if the site doesn’t open, you may have an issue with your connection.

If the site opens, your internet connection is working fine. You can check your phone’s internet connection by launching a web browser and opening any site. If your internet connection is unstable or isn’t functional, that may be why you’re facing issues with TikTok on your phone. TikTok is an internet-enabled app, meaning the app connects to the internet to find and fetch new content.

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